Privacy Policy

Last updated: October 19, 2026

This policy explains how Bay Breeze Heating & Air LLC (“we,” “us”) collects, uses, and protects information when you visit this website, call us, text us, or request service.

Information we collect

• Information you give us: your name, phone number, email address, service address, and any details you include in a form, call, or message.
• Information collected automatically: basic technical data such as your browser type, device, and pages viewed, collected through privacy-friendly website analytics.
• Call and text records: when you call or text us, we may keep a record of the conversation to schedule and provide service.

How we use your information

• To respond to your request, provide estimates, and schedule and perform service
• To send appointment confirmations, reminders, and service updates
• To send offers, but only if you have agreed to receive them
• To improve our website and customer service

Text messaging

If you agree to receive text messages, we use your mobile number to send messages about your inquiry, appointments, and offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers who help us operate our business (for example, our messaging platform), only as needed to provide our services.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the business (such as website hosting, our customer management system, and our form provider) and only as needed for them to do that work, or when required by law.

Cookies and analytics

This website does not use advertising or tracking cookies. We use cookie-free analytics to understand overall visits, which do not identify you personally.

How long we keep information

We keep customer records for as long as needed to provide service, honor warranties, and meet legal and tax requirements.

Security

We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections on this website. No method of transmission or storage is completely secure.

Your choices and rights

You can ask us to access, correct, or delete your personal information, or to stop sending you marketing messages, by contacting us using the details below. Depending on where you live, you may have additional rights under your state’s privacy laws.

Children

This website is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed.

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